Return & Refund Policy

Return & Refund Policy – SheenPret

We want you to love your purchase! If something’s not right, we offer a 3-day return policy from the date of delivery.


Eligibility for Returns

To be eligible for a return:

  • Item must be unused, unworn, with tags, and in original packaging

  • Must include the receipt or proof of purchase


How to Start a Return

Email us at sheenpret@gmail.com within 3 days of receiving your order.
Send returns to:
Chungi Amar Sidhu, Lahore

If your return is approved, we’ll provide a return shipping label and instructions.
Please do not send items back without confirmation.


Damages or Wrong Items

Please inspect your order upon arrival. If it’s damaged, defective, or incorrect, contact us immediately so we can resolve it.


Items That Can’t Be Returned

We do not accept returns for:

  • Sale items or gift cards

  • Custom or personalized items

  • Beauty or personal care products

  • Hazardous or flammable items

Have questions? Contact us at sheenpret@gmail.com


Exchanges

Need a different item? Simply return the original, and place a new order once your return is accepted.


Refunds

Once we receive and inspect your return:

  • You’ll be notified of approval

  • Refunds are processed within 10 business days to your original payment method

If you haven’t received a refund after 15 business days, please reach out to us.